1. Refund and Return Eligibility

We accept returns and offer refunds under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately within 7 days of receiving your order.
  • Incorrect Product: If you receive the wrong product, we will gladly offer a full refund or send you the correct item.
  • Unopened Products: If you change your mind and the product is unopened and in original condition, you may return it within 14 days of receiving your order for a full refund (minus any shipping fees).

2. Non-Refundable Products

  • Opened or used products.
  • Items that have been on sale or clearance.
  • Custom or personalized products.

3. How to Request a Refund or Return

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and a brief explanation of the reason for your return or refund request.
  2. Return Authorization: Once your request is reviewed, we will send you a Return Authorization (RA) number and further instructions on how to return the product.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product. We recommend using a trackable shipping service for your return.

4. Processing Your Refund

Once your returned item is received and inspected, we will notify you by email. If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original product and place a new order for the item you’d like.

6. Contact Information

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return or refund request, please don’t hesitate to contact us at:

Thank you for choosing S19 Coffee Beans Shop! We appreciate your business and are here to ensure you have the best shopping experience possible.